About the Role
As a Customer Care Executive at Ridhab Techno, you will be the first point of contact for our customers, ensuring they receive exceptional service and support. You will handle customer inquiries across various channels including phone, email, and chat, providing timely and professional responses to resolve any issues or concerns.
In this role, your ability to communicate effectively, empathize with customers, and provide accurate information will be key to maintaining customer satisfaction. You'll work closely with our internal teams to ensure that customer feedback is heard and any issues are resolved promptly. As part of a startup, you'll have the opportunity to shape our customer service processes and grow with the company.
Requirements
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and concerns, ensuring a positive customer experience.
Maintain detailed records of customer interactions and feedback.
Collaborate with other departments to escalate and resolve complex issues.
Provide feedback to help improve our customer service processes and offerings.
Qualifications:
Strong communication skills in English, both written and verbal.
Proficiency in MS Excel for data entry and record-keeping.
Computer literacy and the ability to quickly learn new software tools.
A customer-focused mindset with the ability to empathize and problem-solve.
Prior experience in customer service is a plus, but a passion for helping others is essential.
About the Company
Ridhab Techno is a forward-thinking startup dedicated to driving innovation in the tech industry. We offer a range of services including software development, IT consulting, and digital transformation solutions tailored to meet the unique needs of our clients. As a young and dynamic company, we are passionate about technology and committed to delivering high-quality, customized solutions that help businesses succeed in the digital age.
At Ridhab Techno, we foster a collaborative environment where creativity and new ideas are encouraged. Our small but dedicated team works closely together to solve challenges, and every team member plays a crucial role in our success. As we continue to grow, we offer exciting opportunities to contribute to meaningful projects and develop your career in a fast-paced, innovative setting.
Why to Join Us?
Joining Ridhab Techno as a Customer Care Executive means being part of an exciting startup journey. Your contributions will directly impact our customer satisfaction and overall success, giving you a unique opportunity to grow alongside the company.